Return & Refund Policy

The following general returns policy applies to all items sold on https://shop.suryaflame.com/. A product purchased from our website is not eligible for return & replacement in case of following conditions:

• Damaged: If you receive a damaged product, it is important to write it on the Proof of Delivery (POD) document before signing it. This ensures that there is a record of the product's damage at the time of delivery.
• Defective: We maintain a strict No Returns and Refunds policy. All sales are final once the product has been delivered. If you have any questions or concerns regarding your order, or if you need further clarification about our policy, please contact our Customer Care team at [1800 102 2141] for more information. We're here to assist you.
• Missing Parts or Accessories: If you receive your product and notice that any parts or accessories are missing, please contact our Customer Care team immediately. Our team will assist you in resolving the issue as quickly as possible.

Note: Any product noticed as "Damage upon Delivery" Customer can drop a mail on support@suryaflame.in or call us on our Toll Free Number: 1800 102 2141 for raising a complaint.

Refund
Please note that once your order is confirmed, the service will be considered a final order. In the event that you encounter any issues with your order, we will initiate a refund of the amount paid, after deducting a courier charge of Rs. 500.
We appreciate your understanding and are here to assist you with any concerns you may have.