Return & Refund Policy

 The following general returns policy applies to all items sold on https://shop.suryaflame.com/. A product purchased from our website is not eligible for return & replacement in case of following conditions:

· Damaged: If you receive a damaged product, it is important to write it on the Proof of Delivery (POD) document before signing it. This ensures that there is a record of the product's damage at the time of delivery.

· Defective: We maintain a strict No Returns and Refunds policy. All sales are final once the product has been delivered. If you have any questions or concerns regarding your order, or if you need further clarification about our policy, please contact our Customer Care team at [1800 102 2141] for more information. We're here to assist you.

· Incorrect Item Sent: we offer Open Box Delivery to ensure that you receive the correct product in perfect condition. If an incorrect item is sent, you can identify this during the Open Box Delivery process. Our goal is to ensure a smooth and transparent delivery experience for you!

· Missing Parts or Accessories: If you receive your product and notice that any parts or accessories are missing, please contact our Customer Care team immediately. Our team will assist you in resolving the issue as quickly as possible.

Note: Any product noticed as "Damage upon Delivery" Customer can drop a mail on support@suryaflame.in or call us on our Toll Free Number: 1800 102 2141 for raising a complaint.

Refund

“Please note that in the unlikely event that your order is confirmed, the service will be considered non-refundable.”